If you create incidents or service requests in SAP ONE Support Launchpad, SAP would like offer you the chance to participate in a new program focused on shaping the future of incident management at SAP Support.
As a first step to better understanding your support workflow, SAP would like to capture your input via a usability session*, a 1 to 1.5 hour online meeting with you and SAP user researchers that is scheduled at a time that is convenient for you.
If you are interested, please email firstname.lastname@example.org to arrange a time slot for the usability session.
Thank you for your time and willingness to help improve your experience with SAP Support.
*Non-disclosure agreement must be signed to participate.
Source: SAP ERP News